To fix the problem, you can try updating the graphics card driver to the latest version. If it meets the requirements but you’re still facing the not launching issue, move on to try other methods. To check the DirectX version your system has, you can follow these steps:Ģ) Type “ dxdiag” into the Run box and click OK to open the DirectX Diagnostic Tool.ģ) On DirectX Diagnostic Tool, you can get the DirectX Version (shown as below screenshot).Īfter you get all the information, you’ll know if your system meets the minimum requirements to play Genshin Impact. Once the System Information window opens, you can get the information you need. To check the information about the operating system, processor, memory, graphics card and the storage, you can follow these steps:ġ) On your keyboard, press Win+R (the Windows logo key and the R key) at the same time to invoke the Run box.Ģ) Type “ msinfo32” into the Run box and click on the OK button, then the System Information window will open. Graphics card: NVIDIA® GeForce® GT 1030 and higher.Operating system: Windows 7 SP1 64-bit, Windows 8.1 64-bit or Windows 10 64-bit.
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